This means that the mailbox in question over capacity. InfoChannel mailboxes by default are now set to 5megs, and if you approach this amount you will receive an e-mail warning.

- When my mailbox is full do I lose my new messages sent to me?

The mail that is sent to your mailbox will be bounced (or returned to the sender). The person who sends the message will also get an error message saying the mail could not be sent because your mailbox is full.

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One reason could be Line Noise.

Some of the causes of line noise include:
Dampness and moisture in the phone lines. Old or low quality phone lines. Multiple features on your phone line (call waiting, caller id, etc.) may slow your connection speeds as these services pull from the purity of the phone line like a distraction. Cordless phones attached to the same phone line may cause some interference. Having your phone cord too long or your computer too far from the jack. Your phone cord wound from the jack to the computer may cause it to act like an antenna. Your phone cord being ran next to a power supply, radio, speakers, or other source of interference. Someone picking up another phone on the same line while you are online.
All these factors contribute to line noise, and may be the cause of frequent disconnections.

One solution to line noise problems is to call your phone company and have them check the phone line.

Call Waiting: If you have call waiting enabled and someone calls when you are online, you will likely be disconnected. The solution is to set your line to disable call waiting while you are online.
To do this, open My Computer and then Dial-Up Networking. Right click on the InfoChannel icon. In the Properties window, enter *70, before the phone number you are currently dialing. eg. *70,9807000

Idle Disconnect: If you are connected to the Internet but are not doing anything that causes data to move through the network (for example if you leave your computer or spend a long time viewing a certain page) you may be disconnected.

To disable this feature in windows 95/98 simply open My Computer and then Dial-Up Networking, and right click the InfoChannel icon. Select the properties option then configure in the dialog window.

Next select the connection tab at the top of the new window, then remove the tick beside Disconnect a call if idle for more than X mins.

Modem Settings: Sometimes modems are set by the operating system to operate at speeds that can cause more errors and disconnections. To check this, click on the Start Button, select Settings, and Control Panel. Under the Control Panel, open System. Click the Device Manager tab, and click the + symbol next to Modem to display the installed modems on your computer. Click the name of your modem and then click the Properties button at the bottom of the window.

At the bottom of the window you will see a Maximum Speed setting, which by default is set to 115,200 on most systems. Try setting this to 57,600.

E-mail Set to "Hang Up When Finished": Some e-mail programs such as Outlook Express have an option when downloading a large e-mail message to automatically hang up from the Internet when finished. If you find that you are being disconnected as soon as your mail is checked, this is most likely the problem. To fix this follow these simple instructions.
In Outlook Express, click on the 'Tools' menu. Click on the 'Options' option. Click on the 'Connection' tab. Remove the check mark from "Hang up after sending and receiving". Click on 'OK'

Hardware Problems: Sometimes frequent disconnections are an indicator of a modem malfunction. This may even be the case with new modems. Modems tend to generate heat, which can cause flaws in the electronic components.

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A driver is software that allows the hardware (eg. the modem) for a computer
to communicate with its operating system (windows 98 etc).

- Why are drivers important?

If driver information is not up-to-date with the operating system, the device
may not function properly.

There have been cases where modems are unable to connect, or the connection
is frequently disrupted when the driver information is not upgraded

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All you need is an InfoChannel account and the iPass connection software. There are two connection software options: iPassConnect for Windows and iPass Dial Wizard for Macintosh. The connection software has a very simple point-and-click interface that allows you to connect to a local access number from around the world in seconds. InfoChannel provides this to you at no additional cost. You maintain one account with InfoChannel and always use the same user ID and password.

Find out more about Ipass here

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If there is a telephone, answering machine, etc., plugged into the back of the modem, unplug it from the back of the modem. The modem is supposed to ignore devices plugged into it when it is online, but that is not always the case.

Try disconnecting additional telephony devices (fax, phones, answering machines, alarm systems, etc.) from the phone line, even if they're in a different room. We've had experiences with customers whose connect speed jumped 10K when they unplugged a fax machine or cordless phone in another room.

Also try running the phone line directly from the back of the modem to the wall, without passing through surge suppressors, splitters, phone line extenders, etc. This is a basic and useful step in modem troubleshooting.

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ADSL is an innovative and cost-effective way to connect to the internet using digital broadband technology. ADSL utilises specialised equipment at both ends (at your telephone exchange and at your computer), to use your existing copper telephone lines to deliver data and files at a very high speed. A Netspace ADSL-based service is a dedicated connection, meaning that you are online 24 hours a day, seven days a week.

How does ADSL work?

ADSL modems use digital coding techniques to squeeze up to 99% more capacity from a standard telephone line, without interfering with your regular telephone services. This means you could be simultaneously talking on the phone, or sending a fax message, while using the World Wide Web or sending and receiving e-mail.

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